Shipments and returns

Your pack shipment

As most of our knives are made to order. Our craftsmen need time to work their magic to provide the perfect finished product, so most packages are usually dispatched within 2-3 days after receipt of payment.

Delivery Charges:

- UK - £7.50

- N Ireland and Highlands and Islands - £7.50

- Europe - £17.50

- North America - £25.00

- Rest of the World - £35.00

Whichever shipment choice you make, we will provide you with a link to track your package online. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Returns

All our products come with a 'lifetime' Guarantee against faulty material or workmanship.

Here at Samuel Staniforth we have a systematic habit and culture of high quality and reliability. So therefore should you be unhappy with the quality of the materials used or you believe the state of the workmanship is poor we are more than happy to replace the item or refund the cost of the product.

We will NOT however replace or refund purchases where there is evidence a product has been misused or mistreated. For example, using a knife as a pry bar or placing excessive force on a knife causing it to snap.

All products will be examined by experts carefully to ensure a fair outcome can be established

Additional Information

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.

Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Please be aware that some US states and countries might charge a local tax when we ship the product(s) and this has to be paid locally by you. Unfortunately, we have no control over whether this tax is levied or not and so we cannot include this in the price paid on the website. By ordering from this website you agree to pay directly any local taxes that might be levied on the product(s) you receive.

All prices shown on the website in Pounds Sterling include Value Added Tax for the United Kingdom.


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